FAQ

1. What is Poncho and Lefty’s Mercantile?

Poncho and Lefty’s Mercantile is an online store specializing in print-on-demand apparel and footwear, including T-shirts, shoes, hoodies, and more. We believe in self-expression and offer unique designs that let you showcase your personality.

2. How does print-on-demand work?

Print-on-demand means that each product is made to order when you purchase it. This ensures high-quality, fresh designs while reducing waste and excess inventory. Once you place your order, our production partners print and ship it directly to you.

3. What products do you offer?

We offer a variety of fashion items, including:

  • T-Shirts – Unique, stylish, and comfortable designs
  • Shoes – Custom footwear that stands out
  • Hoodies & Sweatshirts – Cozy and fashionable for all seasons
  • Accessories & More – New items are added regularly!

4. How long does shipping take?

Shipping times vary based on your location. On average:

  • Processing & production: 2-3 business days
  • Shipping (International): 10-30 business days
  • Check our average shipping times below
  • Shipping (U.S.): 2-5 business days
  • USA: 2-5 business days
  • Canada: 10-30 business days
  • Australia: 10-30 business days
  • Rest of World: 10-30 business days

Please allow additional 2-3 business days production time as every item is made to order

Once your order ships, you’ll receive a tracking number via email.

5. Do you offer returns or exchanges?

Since all items are made to order, we do not accept returns or exchanges unless your item arrives damaged, defective, or with a printing error. If you experience any issues, please contact us within 7 days of receiving your order.

6. Can I cancel or modify my order?

Orders are processed quickly, so modifications or cancellations are only possible within 24 hours of purchase. If you need to make a change, contact us as soon as possible.

7. What sizes do you offer?

We provide a range of sizes for all our apparel and footwear. Please check our size chart on each product page to ensure the perfect fit. If you’re unsure, feel free to reach out for assistance.

8. Do you ship internationally?

Yes! We offer worldwide shipping. However, shipping times and costs vary depending on the destination. International customers are responsible for any customs duties or taxes.

9. How can I contact customer support?

We’re here to help! If you have any questions or concerns, reach out to us at [ jsteagerdesigns@gmail.com ] or through our Contact Us page.

10. Do you offer discounts or promotions?

Yes! We frequently run special promotions and discounts. Be sure to sign up for our newsletter and follow us on social media to stay updated on deals and new releases.